Our complaints procedure
This policy sets out how we manage and resolve customer complaints, and what you can do if you are not happy with our response.
Questions people ask
How do I make a complaint to All Weather Roofline?
Contact our Complaints Manager by phone on 0800 612 2127, by email at complaints@allweatherroofline.com, or in writing to Unit 2, Carrside Park, Sheep Cote Lane, Doncaster, South Yorkshire, DN7 6AZ. Any complaint, verbal or written, is referred to the complaints manager, or to senior management if they are unavailable, at the earliest opportunity.
How long will it take to get a response?
We will acknowledge your complaint in writing promptly and keep you informed of our progress. We will let you have our final response as soon as possible and not later than eight weeks. Complaints that can be settled to your satisfaction within 3 business days may be confirmed with a Summary Resolution Communication.
Can I go to the Financial Ombudsman Service?
Yes. After the 8-week period you can refer your complaint to the Financial Ombudsman Service free of charge. If you have received our final response, you must refer it within six months of the date of the final response letter, or the right to use the service is lost, except in very limited circumstances.
Ready to make your home a castle?
Book a free, no-pressure survey. A local AWR surveyor measures up and leaves you a written quote on the day.
- We bring our showroom to your home
- Written quote on the day
- Our own fitters, never subcontractors
- Doors made in our Doncaster factory
- No hard sell