Your rights when you buy from us.
No hard sell, a written quote on the day, and the time the law gives you to change your mind.
14 days to change your mind
If you agree a contract with us in your own home, or at a distance by phone or online, the law usually gives you 14 days to cancel it. This is called the cooling-off period. We give you the cancellation details in writing with your contract, including a cancellation form.
You do not have to give a reason. Tell us in writing, by email or by post, within the 14 days.
If you want work to start sooner
Work only starts inside the 14 days if you ask us, in writing, to start early. If you then cancel, you may have to pay for any work already done.
Made-to-measure products
Our windows and doors are made to the exact size of your home. The rules for goods made to your own specification can be different once they have been made. Your surveyor will explain this, and it is set out in your paperwork, before you agree anything.
Your rights if something is not right
Under the Consumer Rights Act 2015, work must be carried out with reasonable care and skill, and goods must be as described and fit for purpose. On top of your legal rights, our work carries our 10-year guarantee. If you are unhappy, please see our complaints procedure.
If you pay with finance
Finance has its own rules and its own 14-day right to withdraw from the credit agreement. See our Flexi-Pro finance page.
This page is a plain-English summary of UK consumer law, not legal advice. Your contract and the official guidance below set out your rights in full.
Official sources
Ready to make your home a castle?
Book a free, no-pressure survey. A local AWR surveyor measures up and leaves you a written quote on the day.
- We bring our showroom to your home
- Written quote on the day
- Our own fitters, never subcontractors
- Doors made in our Doncaster factory
- No hard sell