How we show reviews.

Our rules

• Every review is shown word for word. We do not fix spelling, cut out bad bits or join reviews together.
• We shorten surnames to the first letter (for example "Julie M.") to protect people's privacy.
• We never write reviews ourselves, and we never pay for them.
• Staff, family and friends of AWR are not allowed to review us.
• We do not give gifts, discounts or prize draws for reviews.
• We ask every customer the same way, whether we think they are happy or not.
• We never hide, or ask anyone to remove, an honest review, good or bad.

Where our reviews come from

The reviews on this site come from two places: the testimonials page on our old website, and our 2024 company brochure. Some are marked "Trustpilot" where they first appeared there. You can read every review, including any that are not five stars, on the review sites themselves, such as Trustpilot and our Facebook page.

Reviews we left out, and why

From our old testimonials page we did not copy:

• Duplicates: the same review text that appeared twice under two different names. We kept it once only.
• One reply written by AWR. It is our words, not a customer's.
• One that talked about other firms' one-star reviews rather than the work we did.
• Two about repairs to main house roofs. We do not do main house roofs, so showing them could mislead you.

We did not leave any review out because it was negative.

The law

We follow the Digital Markets, Competition and Consumers Act 2024 (Schedule 20) and the Competition and Markets Authority's guidance on fake and misleading reviews.

Something not right?

If you think a review here is wrong, or it is yours and you want it taken down, call us free on 0800 612 2127 and we will look at it.

Leave us a review