10 questions to ask any window and door company.
Ask every company these, including us. Good answers are plain and come in writing. Here are ours.
- 01
Do you make the products yourselves?
Many firms buy in and fit. Ask where the doors and windows are made and whether you can see them.
AWR's answer: Yes. Our Praesidio™ composite doors are made in our own factory in Doncaster, by our own team, to the exact size of your opening.
- 02
Who will actually fit it?
Some companies sell the job and pass it to subcontractors. Ask who turns up on the day and who they work for.
AWR's answer: Our own trained installers. We never use subcontractors.
- 03
When will I get a written quote?
A vague figure on a doorstep is not a quote. Ask for it in writing, with what is included.
AWR's answer: You get a clear written quote on the day of your survey, before the surveyor leaves.
- 04
Will I be pressured to sign on the day?
A good company lets you think it over. Ask straight out.
AWR's answer: No hard sell. Take your time and decide when you are ready.
- 05
What guarantee do I get, and who gives it?
Check how long it lasts, what it covers and whether it comes from the installer or the maker.
AWR's answer: A 10-year guarantee from AWR. On top of that, Ultion offer a £5000 guarantee for 5 years on their locks if entry is achieved by snapping an Ultion lock (Ultion's terms apply, and it must be activated within 28 days of installation).
- 06
How secure are the locks?
Look for anti-snap cylinders and recognised ratings, not just "secure".
AWR's answer: Every Praesidio™ door comes with the Ultion 3-star anti-snap lock as standard, accredited with the TS007 3-star BSI Kitemark, plus triple-lock security. All our windows are PAS 24 security rated.
- 07
Are you approved to sign off the work?
Replacement windows and doors must meet Building Regulations. Approved installers can self-certify the work for you.
AWR's answer: We are CERTASS approved.
- 08
How warm will it keep my home?
Ask about energy ratings and draught sealing, and what difference it makes to your home.
AWR's answer: Our uPVC windows can reach an A energy rating. Try our free energy check to see your home's current EPC rating and the upgrades that would lift it.
- 09
If I use finance, who is the lender and is it regulated?
Check the firm is authorised by the Financial Conduct Authority and read the representative example.
AWR's answer: Fairway Home Improvement Group Limited is authorised and regulated by the Financial Conduct Authority under FRN 709554. See our Flexi-Pro finance page for the full details.
- 10
Who do I call if something goes wrong later?
Ask who handles aftercare and how to reach them.
AWR's answer: Our customer service department deals with any aftercare issues. Call free on 0800 612 2127.
Happy with our answers?
Book a free, no-pressure survey. A local AWR surveyor measures up and leaves you a written quote on the day.
- We bring our showroom to your home
- Written quote on the day
- Our own fitters, never subcontractors
- Doors made in our Doncaster factory
- No hard sell